We totally get it—ordering big items online can feel a bit daunting. It’s heavy, it’s large, and you want to make sure everything goes smoothly. That’s why we want to make the process super clear and stress-free! (And hey, if you need to chat, text, or call us anytime—just go for it! We'll follow every step of the process)
Order Confirmation and Shipping
Once you place an order, you’ll get a confirmation email, and we’ll pre-authorize your payment. After we check stock, your order ships within 3 business days. You'll receive a shipping confirmation email within 24 hours once it's on its way!
Shipping Rates
We know delivering large items isn’t as simple as shipping a t-shirt, but we’re committed to giving you the best deal on shipping. The final rate will be calculated at checkout so that it’s both fair and straightforward. *We may not be able to offer promotional rates in remote areas.
Delivery Times
Delivery times can vary based on where you are:
- 3-6 business days: QC, ON, NS, NB
- 6-10 business days: MB, AB, BC
- 7-12 business days: NL, NT, YT, NU, PE, and remote areas
These are estimates, but you’ll find specific delivery info on each product page.
Home Delivery for Bulky Items
Got something heavy (over 40 kg) coming? No worries! We’ll palletize your item, and delivery trucks with tailgates (and even cranes if needed!) will bring it right to your front garage entrance or driveway. Our team will contact you to schedule a delivery time that works for you—morning or afternoon.
Heads-up!: These are curbside deliveries, our delivery folks won’t be able to carry your item inside or around your property, so make sure to have an extra pair of strong hands ready to help bring it in!
We assume that access to your site is reasonable and safe. If obstacles such as overhanging trees, steep or unsealed driveways, or other obstructions are present, delivery may not be possible.
If you live in a remote area, shipping to the nearest depot may be the most cost-effective option.
Missed Deliveries
If you miss the delivery, your item will be available at the carrier's depot for pick-up, or you can reschedule for an extra charge.
Other Important Notes
While we can’t guarantee an exact delivery date or time, you’ll have full tracking details to keep you in the loop and in many cases, drivers will call you to schedule an appointment. Let us know if:
- Someone can sign for the delivery.
- There’s a safe place to leave it if you’re not home.
- It’s being delivered to a business (we’ll need the hours and building name).
Please inspect the packaging of your item(s) when they arrive, and If anything arrives damaged, please note it when signing for the delivery or refuse it. Snap some photos and send them our way at info@districtx.ca, and visit our returns page to submit a claim online.
International Orders:
Please be aware that our products are currently not available to be sold outside of Canada.